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Administrative Experience

June1999 To Current
Director, User Support
Department of Information Technology
Community College of Rhode Island

As the director of User Support I am in charge of planning and overseeing all technology support activities at CCRI.   User Support activities include a comprehensive technology helpdesk, programs to support desktop computing, support for instructional technology, the computer laboratories, electronic classrooms, user training, documentation, and outreach.  As one of the directors of IT I am responsible for hiring of User Support employees, establishing and implementing policies, standards and guidelines that govern the planning, management, acquisition, delivery and security of IT assets for technology related projects at the College.

March 1993 To May 1999
Assistant Director, User Support
Information Services
Bridgewater State College

Supervise the development and implementation of all support programs for faculty, staff and students.

Hire, train and supervise User Support professional staff.

Develop and supervise activities at the Information Services Help Desk

Manage BSC’s public clusters and electronic classrooms and coordinate support for departmental labs.

Develop new support and training programs and user documentation as needed.

Assist with development and establishment of IS Support Policy and Procedures.

Responsible for all computer training, end user consulting, and a wide range of support services

Recommend new technology initiatives and coordinate implementation of projects for integrating appropriate technology into classrooms.

 

Sept.1987 to Feb. 1993
User Support Specialist
Academic Computing Services
University of Massachusetts Dartmouth

Provide support for faculty, staff and students.

Develop and teach workshops on supported software.

Write documentation including reference manuals, guides and handouts.

Assist faculty and staff in designing and analyzing questionnaires using SPSS. 

Assist faculty with research projects.

Manage the Technology Help Desk.

Responsible for operation of multipurpose clusters. 

Coordinate training for university community.

 

Aug. 1984 to Aug. 1987
Computer Programmer
Consulting & Technical Services
Clemson University

Provide support for statistical applications; SPSS and SAS.

Provide support at the Help Desk and by appointment. 

Coordinate publicity, scheduling, and enrollment for all short courses and workshops.

Teach short courses to faculty, staff, and students. 

Manage Clemson's public clusters. 

Maintain documentation libraries at all Computer Center facilities.

Write documentation and newsletter articles in areas of expertise. 

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